Privacy Policy

Effective Date: April 2026

At Roll Out Flooring Services (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and your choices regarding your information.

We may collect personal information that you voluntarily provide to us, including:

• Your name 
• Phone number 
• Email address 
• Home or service address 
• Details about your flooring project or service request 
• Any other information you choose to include in a contact form, quote request, email, or phone message 

We may also collect limited technical information automatically when you use our website, such as:

• IP address 
• Browser type 
• Device type 
• Pages visited 
• Date and time of visit 
• Referring website or source 
• 
  

We collect information when you:

• Fill out a contact form 
• Request a quote or estimate 
• Call, email, or otherwise contact us through the website 
• Browse our website 
• Interact with cookies, analytics, or similar website tools 
• 
  

We use your information to:

• Respond to inquiries and quote requests 
• Provide flooring installation, repair, or related services 
• Communicate with you about appointments, estimates, and projects 
• Improve our website and customer service 
• Maintain business records 
• Meet legal, regulatory, insurance, or tax requirements 

We only collect and use personal information for purposes that are reasonable and related to our business.

By contacting us, submitting information through our website, or using our services, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy, except where otherwise permitted or required by law.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain services or respond to your request.

We do not sell your personal information.

We may share your information only when reasonably necessary, including:

• With service providers who help us operate our website or business 
• With subcontractors or suppliers when needed to provide requested services 
• With payment processors, if online payments are offered 
• With legal, regulatory, or government authorities when required by law 
• In connection with protecting our legal rights or preventing fraud 

We expect third parties handling personal information on our behalf to protect it appropriately.

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and enhance user experience.

These tools may collect information such as browsing behavior, pages visited, and device information. You can usually adjust your browser settings to refuse or manage cookies. Please note that some parts of the website may not function properly if cookies are disabled.

If we use analytics or advertising tools such as Google Analytics, Meta Pixel, or similar services, those providers may collect information according to their own privacy policies.

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law, tax obligations, insurance requirements, or legitimate business recordkeeping needs.

When personal information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you and ask us to correct inaccurate information, subject to any legal exceptions.

To make a request, please contact us using the contact details below.

Our website may contain links to third-party websites, such as suppliers, social media platforms, or map services. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children through our website.

If you believe a child has provided personal information to us, please contact us so we can delete it if appropriate.

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or legal obligations. Any updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or want to request access to or correction of your personal information, please contact:

Roll Out Flooring Services
Attn: Privacy Officer
Email: info@rolloutflooringservices.ca
Phone: 250.802.9890
Mailing Address: 7306 Millard Drive, Lantzville, BC, V0R2H0